Online
Accounts Access Tour
Effective December 1, 2009
Click here for printable version.
To access your EHRWSD utility account(s) online, you must create a User ID for your utility account(s). On the home page, select Utility Billing Online Access/Payments and a screen similar to the
following will be displayed:
If you already have a User ID and
Password, enter this information to
access your account(s).
User
IDs and passwords are case-sensitive, so they must be entered exactly as
created (e.g. ehrwsd is not the same as EHRWSD).
Forgot
your password???
If you have already created a password, but you have forgotten it, click
the 
link and a screen similar to the following
will be displayed:
Enter your User ID and your e-mail address. If the e-mail address entered matches the e-mail
address on file for this account, your password will be emailed to you. The subject of the e-mail will be Utility Account Password Assistance from EHRWSD.
Need
to sign up and establish a User ID and password???
You will need your most recent EHRWSD utility bill to sign up for online
access. Once you have your most recent
bill available, click the 
link and a screen similar to the following
will be displayed:
Enter your First Name and Last Name and a User ID. Enter your selected
password twice (for confirmation purposes), then enter your e-mail address
twice and click 
to continue the sign-up process.
User IDs and passwords are case-sensitive, so
they must be entered exactly as created (e.g. ehrwsd is not the same as EHRWSD). User IDs may be up to 15 characters and passwords
must be between 5 and 10 characters.
Enter your account number (without dashes) and the Current Bill Total Due from your most recent EHRWSD utility
bill. These entries are used to verify
identification of the account holder.
You may also use the Account
Description field to identify this account (such as “Office,” “Rental,”
“Apartments”)
Click to complete the sign-up process for this
account and the following screen will be displayed:
If you wish to sign
up for email bill notification, select Change eMail Billing Options. If you sign up for
email bill notification, a paper bill will not be mailed to you each
month. Instead, an email will be sent
notifying you that a new bill is available for viewing and payment at our
website.
If there is only one EHRWSD utility account associated with your User
ID, you have completed the account sign-up process. If you have multiple EHRWSD utility accounts
that you wish to link with this User ID, click Add Account and the screen
will be displayed to add additional utility accounts to your User ID:
Summary
tab
Once you have successfully logged on to the utility online access
system, the Summary tab for your
account(s) will be displayed on a screen similar to the following:
This screen is a summary of your account(s) including current balance
and due date.
If you click on the account number, you will
be taken to the Detail tab for that
account.
Detail
tab
Click on the Detail tab to
access account detail:
This screen displays your current balance by service and current usage for
the selected account.
To
view a different account that you have linked to your User ID, use the account
number drop-down list to select a different account.
History
tab
Click on the History tab to
access the billing, payment and adjustment history for the selected account:
To
view a different account that you have linked to your User ID, use the account
number drop-down list to select a different account.
To access a different year, use the drop-down
box 
to access another year. Information is available back to January
2007.
Usage
tab
Click on the Usage tab to
access the usage history for your account:
To
view a different account that you have linked to your User ID, use the account
number drop-down list to select a different account.
To access a different year, use the drop down
box to access another year. Information is available back to January 2007.
Make
Payment
Click on the Make Payment tab to pay your utility
bill via VISA/MASTERCARD.
IMPORTANT NOTE: Allow 3 working days for processing of online
payments.
If you wish to pay the full amount for your account(s), select the Pay Full checkbox next to each
account. As you select the check box,
the current balance due for the account will appear in the Payment Amount field. To
pay a different amount, enter the amount to be paid towards each account in the
Payment Amount field.
There is no processing fee for credit card payments online.
Payments in excess of $500.00 cannot be
processed via the website.
Next, select the credit card radio button for the payment method.
Paying
via Credit Card
All credit card information is securely transmitted to Authorize.Net for approval of
payments. No credit card number information
is retained by EHRWSD. The name entered
must match the name on file at the credit card company exactly for the
transaction to be approved.
Only VISA or MasterCard are accepted.
After verifying that you have entered the correct information, click 
and a verification screen similar to the
following will be displayed:
If everything is correct, click 
and the transaction will be sent to Authorize.Net for validation. If the transaction is approved, a
confirmation screen similar to the following will be displayed:
You will also receive a confirmation e-mail (sent to the address
provided on the credit card information screen).
To
view or print a current or past bill
Select View Bill and select
the desired bill date to view a PDF of your bill.
Need
to change your User ID, password, update your e-mail address or sign up for
email billing???
Select Manage Account from the navigation pane and a screen similar to the
following will be displayed:
From this screen you can make changes to all aspects of your account.
Logout
We always recommend that you use the Logout command when you have completed your account review and/or
payment. This will return you to the Login screen.
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