There are two types of boil notifications:
Precautionary Boil Advisory:
A boil advisory is required any time there is an outage, even at times the water main is not opened for repairs. Precautionary boil advisories are necessary whenever a water main breaks or is hit by a contactor working in the area. As the water main is opened for repairs, there is a slight chance for contamination to enter the main line. Once repairs are completed, a hydrant is opened to flush out any contamination that may have entered the main. The boil advisory is a precautionary step while waiting for bacteriological test results to confirm the water is safe. These tests typically take 24 hours, but could be longer.
Boil Alert:
Boil alerts are put into place when the bacteriological test results do not confirm the water is safe to drink. It is important for customers in the affected areas to boil before consumption until we can confirm the water is safe to drink. Information regarding active boil advisories or boil alerts will be posted on our website.
It is important to make sure we have a current phone number on file so we can contact you in the event of a boil advisory or boil alert.