Ohio EPA Service Line Inventory Sheets Now Available

The Ohio EPA has revised the Lead and Copper Rule for public water utilities. With the new regulations, water systems were required to create an inventory of existing service line material both on the utility side of the water meter pit and the customer side, from the meter pit into the house. Plumbing material inside buildings is also required information. The goal of this rule is to minimize the risk of exposure to lead and copper in your drinking water. The drinking water we produce does not contain lead and copper, however the piping in your service line and indoor plumbing may contain these metals which can leach into your drinking water.

The result of our inspections of the system over this past year are now available. The Duvall (also known as JEDD) area, which mainly consists of warehouse facilities in the Rickenbacker area, and our primary serviced area can be viewed at anytime.

Boil Advisory 11/05/20

Please be advised the following areas are under a precautionary boil advisory.
Refer to the FAQ page for directions on boiling procedures:

16th Road
Thomas Hill Road
Parkview Drive

We will notify customers once the boil advisory has been lifted.

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Emergency Outage 8/17/2020

Customers near Winchester Southern and Wampler Road are currently experiencing a water outage. Our team is working diligently to rectify the problem and will stay on site until service is restored.  Telephone calls have been sent to those impacted by this incident.

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Emergency Outage

Customer living at 8462 – 8985 Perrill Road are currently experiencing little to no water pressuring due to emergency maintenance. Our team is working diligently to rectify the outage and will stay on-site once water is fully restored.

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Emergency Outage – 05/19/2020

Customers in Stoutsville are currently experiencing a water outage. Our team is working diligently to rectify the situation. Once we have defined addresses, those customers will receive a phone call or text notifying them.

Text Alerts!
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Pressure issues Ludwig Dresback 04/10/2020

Customers near Ludwig Dresback Road area are currently experiencing low pressure. Our team is working diligently to rectify this.  Please be patient as we work to restore pressure to its normal level.

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Emergency Outage – Monticello Road 03/05/2020

Customers between 271 and 389 Monticello Road may experience little to no water pressure while our crew a leak. Our team is working diligently to rectify the situation.

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Emergency Outage 12/26/19

Customers near Tarlton Road, Kingston Pike, Gay-Dreisbach, Ludwig Dresback, Morris Salem Road, Zane Trail Road, and Caldwell Road are currently experiencing little to no pressure due to water main repairs. Our team is working diligently to rectify the problem. Once we have defined addresses, those customers will receive a phone call or text notifying them.

Text Alerts!
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Low Pressure 10/16/2019

Please be advised there has been a water main break that has impacted the following addresses:

1800 Northridge Road
19815 – 18999 Winchester Road

You may experience little to no pressure during this time. Our crew will remain on-site until water is fully restored.

Text Alerts!
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Cloudy Water 09/26/2019

If you are experiencing cloudy water or air in your lines, please be advised that this is a result of maintenance that was completed during the early afternoon on Thursday, September 26th.  You will be able to correct these issues by running your water for a few moments until the air has flushed out of the line.
We apologize for any inconvenience.

Text Alerts!
To begin receiving text message notifications for an outage in your service area, please click here for details.